What is The Serene Vogue Fashion?
The Serene Vogue Fashion is a Vancouver-based Canadian handbag brand founded by a husband-and-wife team with a shared dream of creating canvas bags that are beautifully designed, thoughtfully crafted, and built for everyday life. We specialize in premium eco-friendly canvas tote bags, crossbody bags, shoulder bags, and carry-all bags — designed in Vancouver, handcrafted in India.
Who started The Serene Vogue Fashion?
The Serene Vogue Fashion was started by a Vancouver couple who shared a long-held dream of building a brand that combined thoughtful design with accessible everyday luxury. What began as a kitchen table idea grew into a full collection of canvas handbags that we're incredibly proud of. We handle everything from design decisions to customer care personally, because this brand is personal to us.
Where are your bags made?
Every Serene Vogue bag is designed in Vancouver, Canada and handcrafted in India by skilled artisans with deep expertise in textile and canvas craftsmanship. Our tag says it best: Born in Canada, Handcrafted in India.
The design journey begins here in Vancouver, from the silhouette and hardware selection to the canvas weight and colour palette. Those designs then travel to our artisan partners in India, whose generational skill in handcrafting brings each piece to life with the quality and care it deserves.
Are your bags ethically made?
Absolutely. We work exclusively with trusted artisan workshops in India that uphold fair working conditions and quality craftsmanship. Our Vancouver design team works closely with our artisan partners to ensure every bag meets our standards before it reaches you. Ethical production isn't a checkbox for us; it's central to what The Serene Vogue Fashion stands for.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping within Canada and the U.S. usually takes 5–10 business days, depending on your location.
Do you offer international shipping?
At the moment, we ship across Canada and the United States. International shipping will be available soon — stay tuned!
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor your delivery.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shopify Payments.
Is my payment information secure?
Absolutely. Our website is SSL-secured and powered by Shopify’s trusted payment gateway to ensure your data is protected.
What is your return policy?
If you're not completely satisfied, we accept returns within 14 days of delivery. Items must be unused and in their original condition. Visit our Returns Page for more details.
How do I start a return or exchange?
Simply email our customer care team at support@serenevogue.com with your order number and reason for return. We’ll guide you through the process.
What materials are your bags made of?
Our bags are made with eco-friendly, heavy-duty cotton canvas, vegan leather trims, and high-quality metal hardware — all chosen for durability and a polished look.
How do I care for my Serene Vogue bag?
We recommend spot cleaning with mild soap and water. Do not machine wash or tumble dry. For detailed care instructions, check the label inside your bag.
How can I contact you?
You can reach us by email at support@serenevogue.com or via the Contact Us form on our website. We typically respond within 24–48 business hours.
Do you offer wholesale or custom collaborations?
Yes! We love partnering with like-minded boutiques and businesses. Please email collab@serenevogue.com for inquiries.
Are your bags eco-friendly?
Yes — sustainability is central to everything we design. Our bags are made from premium eco-friendly cotton canvas, chosen for its durability, low environmental impact, and natural breathability. We use vegan-friendly trims and high-quality metal hardware that's built to last, because we believe the most sustainable bag is one you never need to replace.
