What is The Serene Vogue Fashion?
The Serene Vogue Fashion is a Canadian handbag brand based in South Surrey, British Columbia. We specialize in premium canvas tote bags that combine style, durability, and sustainability. Every bag is thoughtfully designed to empower women with fashion that’s both functional and elegant.
Where are your bags made?
All of our bags are proudly designed in Canada and ethically handcrafted in India. We work with skilled artisans to ensure exceptional craftsmanship and quality.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping within Canada and the U.S. usually takes 5–10 business days, depending on your location.
Do you offer international shipping?
At the moment, we ship across Canada and the United States. International shipping will be available soon — stay tuned!
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor your delivery.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shopify Payments.
Is my payment information secure?
Absolutely. Our website is SSL-secured and powered by Shopify’s trusted payment gateway to ensure your data is protected.
What is your return policy?
If you're not completely satisfied, we accept returns within 14 days of delivery. Items must be unused and in their original condition. Visit our Returns Page for more details.
How do I start a return or exchange?
Simply email our customer care team at support@serenevogue.com with your order number and reason for return. We’ll guide you through the process.
What materials are your bags made of?
Our bags are made with eco-friendly, heavy-duty cotton canvas, vegan leather trims, and high-quality metal hardware — all chosen for durability and a polished look.
How do I care for my Serene Vogue bag?
We recommend spot cleaning with mild soap and water. Do not machine wash or tumble dry. For detailed care instructions, check the label inside your bag.
How can I contact you?
You can reach us by email at support@serenevogue.com or via the Contact Us form on our website. We typically respond within 24–48 business hours.
Do you offer wholesale or custom collaborations?
Yes! We love partnering with like-minded boutiques and businesses. Please email collab@serenevogue.com for inquiries.
Is Serene Vogue eco-friendly?
Yes. Sustainability is at the heart of everything we do. From responsibly sourced materials to minimal-waste production, we’re committed to creating fashion that’s better for you and the planet.
